RETURN AND EXCHANGE
To return a purchase, your item(s) must meet the following criteria:
- Be in its original, unused, unaltered and unwashed condition
- Be returned within 14 days of your delivery date
- Be returned with original tags and packaging
To return item(s) please email email@example.com to request a return authorisation code and return instructions.
HUGE UNDERGROUND BUSINESS reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.
We hope you love everything that you order from us, but don’t worry if something isn’t quite right. You have 14 days upon receipt of your order to return your item(s), or to exchange them for a different size of the same item(s). Once you open your return or exchange request, you have 15 days from when you submit your request to send your item(s) back to us. Please note that all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won’t be eligible for refund, and we will need to send them back to you.
RETURN IMPORT DUTIES
When returning items from outside the eu, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund. For exchanges, we will ask you to provide your payment before sending out your new size.
Once your item(s) have been returned you must allow 5-7 working days for your original payment method to be reimbursed. Once your refund has been processed, you will receive confirmation to the email address provided when checking out. Your bank may require extra time to process the refund onto your account.
*Please note that original shipping fees are not refundable.